Returns & Exchanges

At Monkstory, we want you to be completely satisfied with your sustainable fashion choices. If your purchase doesn't fit perfectly or meet your expectations, you can initiate a return or exchange within 15 days of delivery.

1

Initiate Request

Visit our Returns Portal and enter your order ID and email address to select the items you wish to return or exchange.

2

Quality Inspection

Ensure the products are unworn, in their original packaging, and have all tags intact to qualify for a successful return process.

3

Reverse Pickup

Once approved, we will arrange a free reverse pickup from your address within 2-3 business days at no additional cost.

4

Refund or Exchange

After our warehouse team verifies the item, we will process your refund to the original payment method or ship your new exchange size immediately.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing